Wassup doesn't record in WP 2.8

WassUp Forums » WassUp Support

Wassup doesn't record in WP 2.8

(6 posts) (2 voices)

Started 8 months ago by htdbz
Latest reply from helene

Tags:

htdbz
Member

After upgrading my Wordpress to the newest 2.8 release, I found that Wassup doesn't record any stats. When I pull up the main Wassup page in my dashboard, the chart says, "Too few records to print chart..." Also, I noticed that the data above where the chart should be shows nothing - not zeros - just a blank space. When I looked at the Wassup options, I saw that my table size is zero. "Current WassUp table usage is: 0,00 Mb ( records)" I tried reinstalling the plugin, but no joy. Any ideas on why this is?

--I also tried the fix in http://www.wpwp.org/forums/topic/wassup-17-does-not-show-any-data, but no luck.

Server Settings and Memory Resources

For information only. Some values may be adjustable in startup files, wp_config.php and php.ini or php5.ini.

WordPress Version: 2.8

WordPress Host Server: Apache

WordPress Time Offset: UTC -5 hours. (9:53 PM)

PHP Version: 5.2.9

PHP Safe Mode : on

PHP Memory Allocation: 32m

PHP Memory Usage: 13.86M

PHP Script Timeout Limit: 180 seconds

PHP Browser Capabilities File (browscap): browscap.ini

PHP Curl: installed

MySQL Version: 5.0.77

MySQL Engine: unknown

MySQL Query Cache: 0 (disabled)

MySQL Index (Key) Buffer: 16M

MySQL Read Buffer: 0M

MySQL Wait Timeout: 28800 seconds

MySQL Char Set/Collation: utf8_general_ci

MySQL Timezone: UTC (UTC 0)

Posted 8 months ago #
helene
Moderator

Thanks for providing the details about your Wassup and Wordpress configuration. Your settings look fine except for the "mysql engine" and you have already tried the "DELAYED" bug fix, so why Wassup is not recording remains a mystery.

We need an error message to tell us what is going wrong. To check for hidden errors, please visit your blog home or a post page, then select "view source" in your browser menu. Scroll down to the bottom of the source window and you should see a hidden comment from Wassup, if Wassup recording is enabled. If you see an error message in that comment, please copy and paste it here.

-Helene D.
http://www.techfromhel.com

Posted 8 months ago #
htdbz
Member
All I see relating to Wassup is
```

```
Doesn't look to helpful to me. However, after enabling the sidebar widget, I got this: http://www.howtodividebyzero.com/files/images/screenshot_001.png
Posted 8 months ago #
helene
Moderator

Strange screenshot. A division by zero error is a result of your having an empty Wassup table, so that doesn't help, unfortunately.

It is possible that your wassup table was corrupted during the automatic upgrade. The fix for an empty corrupt table is to uninstall WassUp completely including all tables, then install it again. To do this:

-go to Wassup-Options,
-select "Uninstall" Tab
-check the box "Permanently remove Wassup Table and settings"
-Save settings. (you will see a warning message).
-go to Plugins
-deactivate Wassup. (this deletes Wassup tables from Wordpress' database).
-go back to Plugins (select Plugins by clicking "plugins" on sidebar)
-activate Wassup.

A brand new table will be created and WassUp should start recording again. If you had custom settings, you will have redo them.

If you still don't see any records, try the "DELAYED" fix again by following the instructions here.

Posted 8 months ago #
htdbz
Member

Thank you so much, deleting the table worked like a charm.

In the time I wasn't able to use Wassup, I tried many other stat plugins, and now I can say that Wassup is definitely the best. (if not for the little hiccup during the upgrade :P)

Posted 8 months ago #
helene
Moderator

Ahhh shucks, thx.
FYI. To prevent table corruption during automatic upgrades of Wordpress/WassUp, I strongly recommend that you manually deactivate WassUp first, then do the upgrade. This is especially important when you have a popular blog that keeps WassUp busy writing visit records. An interruption in the middle of a write transaction may corrupt the index or leave the table permanently locked.

Posted 8 months ago #

RSS feed for this topic

Reply

You must log in to post.