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1. 

   Erbks
   Member

   Last night, WASSUP stopped recording most (but not all) visits to my site.
   Wassup is showing about a 90% decrease in traffic. I had posted new content earlier in the day yesterday, so I know I am getting visitors (and I'm seeing social media references, so that also confirms that the traffic is there).

   I've tried deactivating/activating, deleting records older than 6 mos.

   Any ideas?

   My setup is:
   WassUp Version: 1.7.2.1

   * WassUp Table name: wp_wassup
   * WassUp Table Charset/collation: utf8_general_ci

   WordPress Version: 3.0.1

   * WordPress Host Server: Apache
   * WordPress Time Offset: UTC -4 hours (11:10 pm)
   * WordPress Character set: UTF-8
   * WordPress Language: en-US

   PHP Version: 4.4.9

   * PHP Safe Mode: off
   * PHP File Open Restrictions (open_basedir): off
   * PHP Memory Allocation: 256M
   * PHP Memory Usage: 15.9M
   * PHP Script Timeout Limit: 120 seconds
   * PHP Browser Capabilities File (browscap): not set
   * PHP Curl: installed

   MySQL Version: 5.0.83-log

   * MySQL Engine: MyISAM
   * MySQL Query Cache: 512M
   * MySQL Delayed Insert Queue: 1000 rows
   * MySQL Index (Key) Buffer: 512M
   * MySQL Read Buffer: 128M
   * MySQL Wait Timeout: 600 seconds
   * MySQL Timezone: EDT (UTC -4)
   * MySQL Charset/collation: utf8_general_ci

   Posted 1 year ago #
2. 

   helene
   Moderator

   Thanks for providing your site info.

   There is usually only one explanation for sporadic or poor recording of visitors by Wassup...a page-caching plugin. If you recently installed WP Super-Cache, WP Cache, Hyper Cache, or any page-based caching plugin, then you cannot use Wassup anymore.

   If you did not install a page-caching plugin yourself, then your web host may have automatically installed one for you (Yahoo does this). Check your plugins list and deactivate the caching plugin.

   -Helene D.
   http://techfromhel.webege.com

   Posted 1 year ago #
3. 

   Erbks
   Member

   Thx, Helene...

   The problem with Wassup not recording traffic seemed to fix itself after about 24 hrs, (must have been some sort of hiccup with my hosting service) but now, the hits I'm getting are almost all being noted as from the IP address: 10.100.2.31

   BUT even though it's showing the same IP address, it has to be some kind of mask or something, as the browsers and OS platforms are a wide mix. Further, I tried blocking this IP in my .htaccess file and it is not working. Everything otherwise seems to be okay, but I'm just curious why it seems to be masking the IP addresses in this way?

   Anyone?

   Thx,
   Chris

   Posted 1 year ago #
4. 

   helene
   Moderator

   The 10.100.2.31 IP is a private address. This is, it is a LAN address not a WAN address. It's the address of an internal proxy server or other caching device. Possibly your ISP is sending all WAN traffic to this proxy device before forwarding it to your web site server?

   Posted 1 year ago #
5. 

   jerome
   Member

   Hello Helene, this makes sense. I am using Hyper Cache and noticed how the recording decreased in Wassup. Do you think there's any way to fix it so it works with a cache plugin? Maybe using some javascript/ajax code?

   Would using DB Cache Reloaded bring the same issue?

   Posted 1 year ago #
6. 

   helene
   Moderator

   Chris, the 10.100.xx.xx address could also be address of an internet firewall device between your host and the WAN...possibly one that needs reconfiguring to route the visitors' IP address properly.
   ======

   Hi Jerome,
   I'm afraid there is no way to get Wassup to work with a page-based caching plugin because WassUp uses server-based PHP to keep accurate stats of visitor records. Javascript, being client-based, tends to be less accurate than PHP (unless there is page caching, of course). Plus, there is an abundance of good javascript-based stats plugins available for Wordpress, so we haven't felt an urgency to jump into that fray. As of now, javascript tracking for Wassup remains a 2.0 milestone goal that won't happen for a while unless we get another developer working on this project.

   I don't know anything about DB-Cache-Reloaded plugin. From it's description...that it caches database queries, not html pages...it could potentially be compatible with Wassup. I will test it when I can. If anyone has tried using DB-Cache-Reloaded with Wassup, please let us know how it worked out.

   Posted 1 year ago #
7. 

   jerome
   Member

   Hello Helene, I have checked many other javascript-based plugins and I still think your interface is the best (aside from services that you need to pay for). Hopefully your 2.0 milestone will see the day as I'd love to see a PHP-Javascript hybrid working along with caching systems.

   That being said, I temporarily disabled Hyper Cache and will be testing the statistics with DB Cache Reloaded alone. I'll keep you posted on my findings.

   Posted 1 year ago #
8. 

   jerome
   Member

   So far so good with DB Cache Reloaded. Wassup is recording normally again.

   Posted 1 year ago #

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